Supporting FINTRAIL in the fight against financial crime
FINTRAIL helps companies thrive. So does The Law Boutique.
We applied design-thinking and a human-centric approach to FINTRAIL’s legal documents. Here’s how it went down.
About
FINTRAIL is a cutting edge financial crime consultancy, which specialises in supporting the global FinTech community in the fight against financial crime.
The challenge
We set out to help the leadership team to…
Reflect their modern and forward thinking business
Streamline the client proposal, engagement and onboarding process
Be understandable and engaging, both internally and externally
“The Law Boutique has helped us create a suite of plain english, beautifully designed client agreements which better reflect our brand and values.”
Robert Evans, Co-Founder
The conflict
Legal documents are written by lawyers, for lawyers. But, contracts are intended to be used by sales people and other business partners, who are rarely legally trained.
Designing processes and documents specifically for departments themselves encourages stakeholder engagement, increases business autonomy and ultimately enhances deal speed.
For FINTRAIL, the way legal processes, documents and services were delivered needed a shake-up. Out with the legalese, in with the accessible language.
This is where we came in.
The approach
For us, the solution was a simple one: legal design. We believe the user’s needs and preferences should come first.
Applying design-thinking methodology to law, The Law Boutique created a range of bespoke legal documents that truly reflect FINTRAIL’s brand and tone of voice, improving the end-users’ overall experience.
We engaged with FINTRAIL to determine who would ultimately consume these documents, define what their needs were, and incorporated their feedback into the redesigned agreements. This allowed us to create a suite of documents that were fit for purpose.
The result
Use the slide controller on the image below to compare the documents before and after.
- 1Enhanced functionality, usability and communication
- 2Essential legal documents are now functionally improved, tailored to meet the user’s needs and accurately reflect FINTRAIL’s brand and values.
- 3This transformation has also resulted in less time spent on mundane review and approval processes. FINTRAIL’s in-house legal team have been freed up to focus on the areas where they can make the most impact.
Our door’s open
FINTRAIL aren’t alone, this is a story we’ve heard many times before. Luckily, bringing ‘human’ to law is something we’re good at. After all, we did the same thing for Trade IX’s legal documents.
Do your legal documents need a makeover? Maybe you need to appeal to a new audience, or simply make your contracts more accessible for their end users. Whatever the reason, if you want in on the action, don’t hesitate to get in touch. We’ve got you covered – no legalese included.
