Riding the wave: optimising Tide’s data protection
Tide is the leading provider of UK SME business accounts. Their legal team came to us to help streamline their processes.
Here’s what happened when we optimised data protection to better meet the company’s ever-growing needs.
‘The Law Boutique have been a huge value-add through their holistic approach, providing expert support, and ultimately saving us time and money. They’re also incredibly responsive and commercially-minded.’ Martyna Budzynska, Senior Legal Counsel at Tide
About
Tide is a FinTech company disrupting business banking for SMEs. Unlike traditional banks, Tide offers its current accounts via an app, combined with support and other services. It’s an account plan that scales with the business. The flexibility and accessibility this provides meets the needs of their fast-paced and high-growth company clients.
As Tide itself continues to grow, having streamlined processes and easy-to-use tools to ensure GDPR compliance is essential for their continued success.
Where do we come in?
Our holistic offering combining people, process and technology truly meets the needs of in-house legal teams.
To support legal functions with data protection requirements, we deliver sustainable governance frameworks suited to today’s modern businesses.
Our DPO as a service provides everything from engaging training to ongoing expertise, plus a tech-enabled approach.
By creating and implementing tech-enabled tools, business departments can easily self-serve on low-risk data protection issues while the legal function can focus on essential ongoing compliance and wider business engagement.
The challenge
Support ongoing knowledge and understanding of GDPR
Provide quick access to GDPR resources
Reduce the time spent responding to GDPR queries
Our solution
We’re experts when it comes to data protection.
The Law Boutique has created a platform that acts as a one-stop-shop for all matters relating to data protection – and much more.
Every data protection-related query is submitted and handled through this single source.
Department-specific resources are also available to help with their frequently asked questions and repeat processes.
Our legal engineers built an additional knowledge database accessible through the platform. All legal documents with data protection provisions and completed legal requests are easily searchable.
The Result
- 1The Legal and Compliance teams are no longer slowed down by high volume, low risk data protection requests, as the business is able to self-serve, expediting new business opportunities and deal speed.
- 2The Legal and Compliance teams have the data it needs to determine where to dedicate its training efforts, as the Help Desk provides insights into the types of requests being submitted and from which business function.
- 3The Help Desk, along with both general and targeted departmental training, ensures everyone in the company has an understanding of the GDPR, the impact it has on their function and what their responsibilities are, which are essential to Tide’s ongoing compliance.
What can we do for you?
Want access to your own Help Desk? Our fully-fledged legal management platform is ready and waiting to help you get s**t done.
Book a demo today to see what it can do for you
